FAQ For Natural Stone
Close All | Open All
No, we do not have any printed literature as we want to stay as ‘Green’ as possible.
Yes. You are very welcome to come and visit us . Our address is in the contact section of our website or you can buy online through our website.
A member of our sales team will contact you within 24 hours. We will offer you a full refund or confirm an estimated time of availability.
No. We can supply the quantity of paving or tiles (m²) you require, we are unable to specify sizes. Orders for a specific quantity of tiles or paving can only be made by phone. We recommend you always allow up to 10% extra for cutting.
We will replace or refund any agreed substandard products as quickly as possible.
Our products are imported and shipped direct to the end user avoiding excessive handling that results in damages. When ordering your materials it is important to allow 10% extra for cuts, waste and a small number of potential breakages (1-3%). In the very rare case that you do receive damages and they exceed 1-3% of the quantity ordered, please report this as soon as possible, kindly make a note of the problem when signing for your goods and take a digital picture to help us establish what caused the problem.
Our products are imported and shipped direct to the end user avoiding excessive handling that results in damages. When ordering your materials it is important to allow 10% extra for cuts, waste and a small number of potential breakages (1-3%). In the very rare case that you do receive damages and they exceed 1-3% of the quantity ordered, please report this as soon as possible, kindly make a note of the problem when signing for your goods and take a digital picture to help us establish what caused the problem.
Usually within 5-7 working days or an express next day service is available for some products.
DTstone offers the finest quality products at the lowest prices possible. We are large importers therefore our overheads are low. By buying from us you are dealing directly with the importer.
Natural tiles (flooring) are best used where they can be tiled directly onto a firm and stable base. Concretes and screeds are ideal, plywood is another option provided it is at least 15mm thick and it is secured firmly every 150mm to prevent any movement.
Some natural tiles, particularly the travertine, may need to be 'back-filled' to achieve a solid bed fixing: please be aware of this! We would recommend using flexible adhesive/ grouts at all times.
Natural tiles are commonly available in five different materials – travertine, marble, slate, limestone and sandstone.
Travertine comes in many different colours including ivory, beige, walnut, noce, and gold. The colour of travertine is the result of iron compounds or other organic impurities.
It is not unusual to have 2% - 3% of the tiles broken to some degree (e.g. chipped edges). Any amount up to 10% is still considered acceptable. These damaged tiles can be used for the cuts you will need to make. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.
Travertine normally has four major finishes, polished (shiny), honed (matte), brushed and tumbled (textured surfaces). The type of finish given to the travertine will determine how shiny the surface will be. The polished and honed surfaces are flat and smooth, while the brushed and tumbled surfaces are flat and textured. The polished surface is the shiniest, while the tumbled surface reflects the least amount of light.
Travertine belongs to the larger family of stone called limestone also known as Calcium Carbonate. Marble is also a type of limestone that has had additional heat and pressure applied to it by the earth’s crust. Travertine is formed by minerals dissolving in ground water and then being deposited on the earth’s surface by rivers, natural springs, or geysers.
This will depend on the Natural Stone sealer you choose. We stock Lithofin products and depending on the stone and environment, 7-10 years would be quite normal before any further treatment required.
Impregnating Sealers will not change in any marked way. They are designed to be invisible. There are other sealers, which are designed to remain on the top of the surface of the stone and will provide sheen or slight shine to the stone.
A honed surface will usually require more sealer than a polished surface. Honed and textured surfaces are more porous, since the pores of the stone are more open than that of a polished surface.
A sealer will protect the stone from unforeseen events such as spillages, staining and will make maintenance much easier.
We would recommend using Lithofin Colour Intensifier, details on our website. It is also a great water repellent!
All stone is a product of nature and subject to variations. Characteristics such as veining and mineral deposits will affect each piece. Stone will not only vary from quarry to quarry but from stone to stone. All Natural stone is unique... no two stones are alike.
We recommend all stone for internal use should be sealed.
Apply a sealer if needed and clean your stone regularly. Don't use acidic or abrasive cleaners.
Please visit our website for sealant and maintenance options www.dtstone.co.uk . This will enhance the quality of the stone and considerably improve ease of maintenance. Please contact us for specific advice, we are here to help. How do I clean it?
Sweep the floor regularly. Wash as necessary with a mild soap such as Lithofin Easy-Care.. Regular washing with the right soap helps to keep the floor "healthy". For more comprehensive notes on protecting, cleaning & maintaining your stone floor see the notes in our Maintenance section on our website
Apply a sealer if needed and clean your stone regularly. Don't use acidic or abrasive cleaners.
Please visit our website for sealant and maintenance options www.dtstone.co.uk . This will enhance the quality of the stone and considerably improve ease of maintenance. Please contact us for specific advice, we are here to help. How do I clean it?
Sweep the floor regularly. Wash as necessary with a mild soap such as Lithofin Easy-Care.. Regular washing with the right soap helps to keep the floor "healthy". For more comprehensive notes on protecting, cleaning & maintaining your stone floor see the notes in our Maintenance section on our website
