Frequently Asked Questions

+
Your choice of finishes for stone flooring and paving

Stone floor tiles and paving stone - Your Choice of Finishes

ANTIQUE / TUMBLED / AGED SURFACE and TUMBLED EDGES

A term which encompasses various ageing/distressing methods which achieves an aged look to natural stone floor tiles and paving stones. To create an authentic antique appearance, the stone undergoes several processes to produce the final finish, where the stone is subtly aged by a tumbling action with pebbles.Tumbled tiles and paving stones deliver a rough, pitted surface with broken, rounded edges and corners.

BRUSHED SURFACE

A form of antique stone, which has only slight surface texture with satin matt, aged finish. By circular brushing motions, a stunning rustic look is created. This is particularly effective on our travertine floor tiles which are available in pillowed edge, chipped edge and sawn cut edge details !

FILLED SURFACE

Travertine floor tiles are characterised by surface pits and holes, these can be pre-filled at source by a stone resin which is as similar as possible to the colour of the stone which gives a smoother surface. This only fills holes apparent on the surface, therefore holes may be still visible at back of the tile. Some filler may come out or the holes may become visible. This is not unusual and holes should be re filled with a suitable grout or resin.

UNFILLED SURFACE

This is mainly seen on Travertine floor tiles in their "natural" unfilled state. Surface holes are filled with grout during installation or left unfilled for a more rustic appearance.

HONED SURFACE

The stone is run through a machine to give a smooth and non-reflective finish, which helps to highlight the natural markings in the stone. On limestone floor tiles and travertine floor tiles, this satin surface will pass most co-effecient of friction tests unlike more highly polished stones.

POLISHED SURFACE

Where the stone is worked to achieve a high reflective, glossy finish which is only suitable for internal use.

RIVEN SURFACE

A naturally cleft or riven face simply achieved by splitting blocks of stone. This term usually relates to slate or sandstone, giving a fairly rustic feel.

CALIBRATED

Where the stone has been finished to a uniform thickness.

HAND-CUT / DRESSED

Where the stone has been split and left to have varied thicknesses. For example, with our patio paving stones, they are also usually cut in standard widths and lengths, but the thickness of the flagstones will vary with the stone and the cutting. The variable thicknesses make the paving slab more challenging to install.

CHIPPED / CHISLED EDGES

Where the edge of the stone has been worked to give a rustic uneven appearance.

SAWN EDGES

Where the edge of the stone has been cut by machine to provide a clean-cut edge.

PILLOWED EDGES

A form of antique stone, where the edges have a soft, but almost pronounced 'pillowed' edge.

ANTIQUED

The stone is honed to mimic an aged look and then tumbled.

+
Paving stone choices

PAVING STONE CHOICES

Garden patios and terraces have always been popular outdoor spaces. Sometimes called flags, flagstones or slabs, we supply hand-cut, sawn, calibrated tumbled or brushed natural sandstone, limestone, slate and travertine.

They are generally supplied as patio paving stone packs but some are also supplied in individual sizes. Thicknesses can be varied with hand-dressed stone or fixed as with calibrated stone.

They are a very well-known and popular choice for our customers and are favoured both for their ease of installation and low price. Choose a colour that blends with your garden or house, or make a patterned patio with two different styles of stone slab.

Patio paving stones are especially attractive when combined with one of our edging stones of a contrasting material or colour. For an added touch you can extend your landscaping skills to walling with our stone walling pieces.

Some of our patio slabs have an antique finish, a term which encompasses various ageing/distressing methods which achieves an aged look to natural paving stones. To create an authentic antique appearance, the stone undergoes several processes to produce the final finish, where the stone is subtly aged by a tumbling action with pebbles. Tumbled paving stones deliver a rough, pitted surface with broken, rounded edges and corners.

+
What stone should I choose for my bathroom?

WHAT STONE SHOULD I CHOOSE FOR MY BATHROOM?

When choosing a stone floor tile for your bathroom, it's resistance to water and damp conditions and how slippery the stone tile may become under wet conditions are the most important considerations.

Stone tiles are inherently durable, waterproof and resilient and in most cases will retain this property under regular damp conditions. It is best to choose a tile made from a textured stone or a with a textured finish.

Stone tiles such as slate, travertine, sandstone or limestone are textured stone and a honed finish is an idea when looking for a less slippery surface. Honed natural stone gives a smooth and non-reflective finish, which helps to highlight the natural markings in the stone. On limestone floor tiles and travertine floor tiles, this satin surface will pass most co-effecient of friction tests unlike more highly polished stones.

Honed natural stone can often be less slippery than old-fashioned lino floors and shiny laminate flooring. Unlike wood or laminate natural stone tiles do not warp when exposed to water and humidity.

Slate is particularly durable and water-resistant. The natural finish of slate tiles is riven and textured and has a natural grip when wet so is a good choice for bathrooms. Travertine, sandstone and limestone, unlike slate, are more susceptible to staining, so a sealant must be applied.

DTStone supplies a wide range of sealants, adhesives and cleaners, specifically formulated for natural stone and we are very happy to advise on which is the best for each application.

Mosaics help to break up the design in a tiled area and so are ideal for borders and splash backs in a bathroom.

+
Freelength

A laying format for tiles, where the width of the tile is fixed and the length of the tiles can vary in size.

+
VAT

VAT at the standard rate is included in all pricing.

+
What special care does Stone require?

We recommend all stone for internal use should be sealed.
Apply a sealer if needed and clean your stone regularly. Don't use acidic or abrasive cleaners.
Please visit our website for sealant and maintenance options www.dtstone.co.uk  . This will enhance the quality of the stone and considerably improve ease of maintenance.  Please contact us for specific advice, we are here to help.

How do I clean it?
Sweep the floor regularly. Wash as necessary with a mild soap such as Lithofin Easy-Care.. Regular washing with the right soap helps to keep the floor "healthy". For more comprehensive notes on protecting, cleaning & maintaining your stone floor see the notes in our Maintenance section on our website

+
Why does the texture and color vary from stone to stone?

All stone is a product of nature and subject to variations. Characteristics such as veining and mineral deposits will affect each piece. Stone will not only vary from quarry to quarry but from stone to stone. All Natural stone is unique... no two stones are alike.

+
How do I make the colours stand out on my honed travertine?

We would recommend using Lithofin Colour Intensifier, details on our website. It is also a great water repellent!

+
What's the use of a sealer?

A sealer will protect the stone from unforeseen events such as spillages, staining and will make maintenance much easier.

+
Will I need to apply more sealer to a honed surface than a polished stone?

A honed surface will usually require more sealer than a polished surface. Honed and textured surfaces are more porous, since the pores of the stone are more open than that of a polished surface.

+
Will a Natural Stone sealer change the look or colour of my stone?

Impregnating Sealers will not change in any marked way. They are designed to be invisible. There are other sealers, which are designed to remain on the top of the surface of the stone and will provide sheen or slight shine to the stone.

+
How often do I need to apply a sealer?

This will depend on the Natural Stone sealer you choose. We stock Lithofin products and depending on the stone and environment, 7-10 years would be quite normal before any further treatment required.

+
What is travertine?

Travertine belongs to the larger family of stone called limestone also known as Calcium Carbonate. Marble is also a type of limestone that has had additional heat and pressure applied to it by the earth’s crust. Travertine is formed by minerals dissolving in ground water and then being deposited on the earth’s surface by rivers, natural springs, or geysers.

+
What does the finished surface of travertine look like?

Travertine normally has  four major finishes, polished (shiny), honed (matte), brushed and tumbled (textured surfaces). The type of finish given to the travertine will determine how shiny the surface will be. The polished and honed surfaces are flat and smooth, while the brushed and tumbled surfaces are flat and textured. The polished surface is the shiniest, while the tumbled surface reflects the least amount of light.

+
How much breakage should I expect with an order?

It is not unusual to have 2% - 3% of the tiles broken to some degree (e.g. chipped edges). Any amount up to 10% is still considered acceptable. These damaged tiles can be used for the cuts you will need to make. If breakage is above 10%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 10 days of receiving the order.

+
What colours does travertine come in?

Travertine comes in many different colours including ivory, beige, walnut, noce, and gold. The colour of travertine is the result of iron compounds or other organic impurities.

+
What are the Different Types of Natural Tiles?

Natural tiles are commonly available in five different materials – travertine, marble, slate, limestone and sandstone.

+
Considerations before Fixing Stone Tiles

Natural tiles (flooring) are best used where they can be tiled directly onto a firm and stable base. Concretes and screeds are ideal, plywood is another option provided it is at least 15mm thick and it is secured firmly every 150mm to prevent any movement.

Some natural tiles, particularly the travertine, may need to be 'back-filled' to achieve a solid bed fixing: please be aware of this! We would recommend using flexible adhesive/ grouts at all times.

+
Why are our prices so low?

DTstone offers the finest quality products at the lowest prices possible. We are large importers therefore our overheads are low.  By buying from us you are dealing directly with the importer.

+
How long does it take for delivery from order?

Usually within 5-7 working days or an express next day service is available for some products.

+
What happens if I discover breakages?

We will replace or refund any agreed substandard products as quickly as possible.
Our products are imported and shipped direct to the end user avoiding excessive handling that results in damages. When ordering your materials it is important to allow 10% extra for cuts, waste and a small number of potential breakages (1-3%). In the very rare case that you do receive damages and they exceed 1-3% of the quantity ordered, please report this as soon as possible, kindly make a note of the problem when signing for your goods and take a digital picture to help us establish what caused the problem.

+
Do I have to order full packs?

No. We can supply the quantity of paving or tiles (m²) you require, we are unable to specify sizes as it will be part of a mixed-size pack.  We recommend you always allow up to 10% extra for cutting.

+
What happens if I discover after ordering that the product is out of stock?

A member of our sales team will contact you within 24 hours. We will offer you a full refund or confirm an estimated time of availability.

+
Do you have a showroom?

Yes. You are very welcome to come and visit us . Our address is in the contact section of our website or you can buy online through our website.

+
Do you have a brochure?

No, we do not have any printed literature as we want to stay as ‘Green’ as possible.

+
Will I find colour variations in my stone ?

Yes you will. 

Variations will occur in some of our product ranges due to geological reasons. Our stone is natural, cut in quarries from around the world and there will always be a degree of variation in colour, fossil and mineral markings, surface veining and fissure content which is the beauty of natural stone. This is why your stone floor will be individual and unique!

Colours will vary from stone to stone and from batch to batch. We strongly recommend that you over order by approximately 15% in order to replace any breakages you may have now or in the future. We cannot guarantee that any future order will come from the same batch of stone.

+
Will the measurements of the tiles be exactly as quoted ?

Our stones are made with care by hand and although machinery is often used to cut the stone the dimensions quoted should be considered as nominal and there will be small variations from the stated sizes and thicknesses. Particularly in exterior stone, where often the edges have been cut deliberately by hand to give a rustic effect.

With exterior stone, you should allow variation in dimensions of at least +/- 10mm .

Call 01425 654011

 
 
 
Houzz

Piers Garnham in Fordingbridge, Hampshire, UK on Houzz iso certification