Feedback! Please send us your comments
Feedback is important to us, and every visitor to our site. Your suggestions and feedback help us to improve our products and provide the best possible service to our customers, so please take a moment to leave us your comments.
"Sandie, Claire and the whole team - Many thanks for all your efforts and assistance. Communications has been exceptional. I would definitely recommend your organisation to any of my Friends."
From: Julie, July, 2017
"Great service, order arrived complete, well crated and on time. Good price too! Many thanks."
From: Phil, July, 2017
"Thank you for your kind cooperation over our paving purchase. We greatly appreciate your customer service and would like your company to know how pleased we have been with the service you have provided."
From: Roger, February, 2017
"Thank you for your excellent customer service in sorting out the logistics of the limestone I ordered. I would highly recommend DT Stone and the quality of product supplied."
From: Joanne, February, 2017
"We have just had a patio laid with the above stone and we are absolutely thrilled with it!"
From: Ali, January, 2017
"Excellent service throughout the process from the office staff right through to the man who delivered the stone. Very helpful to be able to view other projects in the stone we were choosing. Would not hesitate to recommend and have already done so."
From: Paul, October, 2016
"Hi, just wanted to say thanks for the tiles I purchased and these were all shipped to Thetford. The tiles are great and I would recommend your company."
From: Chris, August 2016
"Excellent customer service from beginning to end. We sourced a significant quantity of Indian Sandstone in both smooth diamond cut, and calibrated riven in Ivory/Mint. All arrived very well packed & undamaged. Fatma & Sandie were extremely helpful throughout the purchasing process & worked hard to source a haulier to deliver a large quantity of stone at a competitive price. The haulier (Steve) was punctual & keen to make the delivery process as smooth as possible. We would definitely recommend DT Stone, and will definitely do business with them in the future. As an established business, we have experienced the best & worst of suppliers.... what a refreshing change to find such an excellent supplier who takes pride in both their products and service. The client was absolutely delighted with the stone, as were we."
From: Maggie, May, 2016
"It takes a lot to stir me to write a review. I like excellent product, attentive, knowledgeable and courteous staff who are not just there to collect the pay cheque at the end of the week. I have no hesitation in recommending D T Stone who have consistently exceeded the standard that I expect. From the first telephone call, to postage of brochure, to visit, to order and final delivery D T stone has striven to make the whole process as pleasant and easy possible.
True when you visit the warehouse for the first time it looks like there is nothing there. I was expecting lots of fixtures with may be a half dozen blocks of product on each. In reality the whole floor is the showroom with large sections of product laid in different patterns to really give you a flavour of how the product might look in your home. The staff know their product very well. They know where is comes from, how it is prepared, how it should be laid and the cost per square meter (without having to constantly refer to catalogues or computer screens). It was also refreshing to be able to get a proper sized sample that we could take away – rather than the postage stamp sized samples that other suppliers may provide.
At point of order D T Stone worked hard to get the best possible price (this being dependent on how much you order). The delivery costs were reasonable (we were shipping the stone nearly 400 miles) and the number of pallets were kept to a minimum. When through circumstances beyond their control there was a problem on the delivery the staff at D T Stone immediately took ownership of the issue and found a solution.
We are very pleased with the product and impressed with the service. It is true we could have trawled the internet for a slightly better price but there was no guarantee that the quality of the product would be as good. There was also more choice at D T Stone in the way the stone is prepared (for example chipped or straight edges). When you are spending large amount of money on a new floor sometimes a slightly cheaper price is not as important as quality and service especially if there are any issues.
When we need product for other projects we will certainly look to buy more product from D T Stone."
From: Ash, May, 2016
"We purchased our kitchen/dining room floor - tumbled limestone, from DT Stone. When it was delivered, the haulier used an 18 tonne lorry instead of the 7.5 tonne one specified - which caused an issue for delivery. DT Stone were quick to respond and got our delivery charged refunded - which we did not expect. The product is stunning, and great value - one of our building team went and bought the same product for his own kitchen the following week - what an endorsement!! Definitely will use DT Stone for our new bathroom, and patio - 10/10, and recommend anyone to use them."
From: Liz, January, 2016
"Thank you Fatma, you have been far more helpful than other sellers so would rather pay a little more and go with your service! Many thanks"
From: gdhaz, July, 2015
"Tiles arrived today. (lorry broke down yesterday) Just wanted to say great communication from your delivery company yesterday, very polite & offered to get another lorry out to change over etc but said today was fine. 2 delivery men arrived today & where very polite & tried there best to get it into drive as best they could. Very pleased with tiles & thank you for all your help. Had sofa delivered today too they need serious customer service training, even when I offered them a cold drink the answer was a grunt! Very sad as being polite to people costs nothing. Great service, thank you."
From: Dawn, July, 2015
"Hi,the slabs came on Friday and I'm very impressed with them and thank you for such a quick delivery. "
From: Tom, February, 2015
"Good Morning, Many thanks for your help with our Limestone Paving order, especially for being able to bring forward delivery to yesterday. It’s great to get good old fashioned customer service from a local company and we will not hesitate to recommend you."
From: Colin & Ann, October 2014
"Good morning, Just to let you know the first room of tiles are fitted and they look fantastic. Thank you for your excellent customer service."
From: Abigail, October 2014
"We have now unpacked our slate which was delivered on Thursday and are delighted with it, the quality is excellent and our builders are very impressed. In line with your T&C's we checked the 4 pallets on arrival and they were in very good condition and the service offered by the hauliers was very good. We were very impressed with your showroom and the service we received when we visited you twice. We would not hesitate to recommend DT Stone."
From: Simon and Kate Drakeley, August 2014
"My wife and I are thrilled with the quality of the Limestone tiles and we will be recommending your company to all of our friends and family. Our builder has also commented on the quality of the slabs and stated that it was a pleasure to lay them. Could you please pass on my thanks to Andrew for his advice and assistance."
From: Drew, July 2014
"We would like to thank you for all the help and advice given also the efficient and prompt attention at all times during the transaction. We are very happy with the overall effect, and have received many compliments, which are partly down to you folks who were always on hand to help and offer advice when it was required, and of course or contractors. We have a few sets 'in reserve' for a footpath and look forward to seeing them laid to complete the look. Once again, many thanks for your efficient service, we are very satisfied customers of DT Stone."
From: John and Freddie Austin, April 2014
"Hi Fatma, Just to let you know the tiles have started going down today and I must say they look fantastic and the tiler says that they are of very high quality. I have now recommended you to numerous people for your service and your products and I know some are already buying from you and I will keep recommending you. Thanks again and I may be back again soon when we do our main bathroom."
From: Dave, February 2014
"Dear Fatma, Many thanks for all your help and especially for all your effort in chasing the courier to eventually deliver before the builders left. The stones look great on the drive and we have received lots of compliments on it. With best regards."
From: Tina, December 2013
"I am extremely happy with the service I received from DT Stone. All the staff were very helpful, supportive, patient and not at all pushy. The natural stone floor that I bought is fantastic. I am really happy with it. The quality and value for money could not be purchased elsewhere. I highly recommend DT Stone."
From: Paula O'Connor, September 2013
"Just a note to say thanks for your help today with our limestone paving. It has been a pleasure to deal with your company, from start to finish. All staff have been friendly and helpful, and we are very happy with our new patio."
From: Tony Bairstow, Marlborough, Wilts, May 2013
"I own a refurbishment company in central london, and always using on-line suppliers for our projects. After ordering and installing some Sandstone Paving from DT Stone, we came up a few short after the client added tiling the skirting to the list of work.The lady from DT Stone, Fatma, was extremly helpful, and arranged a one off delivery which arrived the next day, fantastic service and a great product. I will order from them again, and Fatma, thank you!"
From: Tom Williams, December 2012
"Excellent quality natural stone, competitive prices, excellent customer service - so helpful. This was two and a bit years ago when I had my patio laid. So good that I've taken my son there today to place his order. And still, excellent price, excellent quality and excellent customer service. Highly recommended."
From: George, October 2012
"Found this company on the internet. Fantastic product, service and price. Delivery company broke a few slabs and they had no hesitation in replacing them for me in double quick time. If you're looking for slabs please don't go elsewhere. Many many thanks."
From: Mark, Surrey, May 2012
"Many thanks for all of your help. The flooring that the builder has installed to date looks fabulous!!! So, thanks again for a superb service."
Cynthia, May 2012
"Just to say the 3 pallets of stone arrived on Thursday morning, the driver did a great job putting them on our driveway where needed (tight squeeze) and the stone is perfect. Really pleased with the packaging, the quality and natural colour are fantastic – now I just have the hard work in front of me. Will be in touch for another order to do the front drive once I am finished with the back garden and patio"
Jake, March 2012
"Just a quick note to say thank you very much for all of your help throughout the purchase of my paving. It all arrived on Saturday as planned and there were no broken or damaged slabs at all! I have to say that the service from DT Stone has been excellent throughout. I will happily be recommending you to anyone who is looking for paving."
Peter, Feb 2012
"Received the delivery of tiles yesterday, and went and had a look at them this morning. Myself and my wife are over the moon with the tiles and look forward to possibly purchasing more tiles in the future, as we have seen others on your website we like. thanks for all your help"
Mark, Jan 2012
"I just wanted to say that the slate paving has just arrived. I must let you know how brilliant the driver was and he went above and beyond to get the pallet onto our driveway. Many thanks."
Sally Williams, Oct 2011
"I have received the tiles and they have arrived safely. Many thanks for all your help and outstanding customer service, I will be sure to leave you fantastic feedback. Thanks again"
Jo, Sept 2011
"Thank you for the unexpected response, I must admit it goes a long way in this day and age when somebody admits liability (the couriers as I understand). It did hinder progress to the job and labour had to be cancelled, to hear that you are willing to refund the carriage charge is great news. I cannot thank you enough. If you could refund the money to my paypal account it would be much appreciated.I thank you again for your professional service and you can guarantee my positive feedback as well as my return to you as a supplier for future jobs."
Luke, July 2011
"Hello. Thank for the first class service I was provided from start to finish. The slabs are of the highest quality."
melmuz1, March 2011
"Just to let you know our order arrived on Thursday, Great delivery service, excellent packaging, and the contents were as ordered. Thank you so much we are really pleased with the stone and looking forward to fitting in a few weeks time. Your company is a credit to you, excellent customer care great products at value prices. I will recommend you to all my family and friends. Thank you once again for your patience and help with our order, and the way it was packed and delivered was 1st class."
Geoff Green (a really pleased customer), March 2011
"Thank you so much for the samples, they came today, we could not believe how quick you sent them.ÂÂÂÂÂÂÂ We really like the mint sandstone,ÂÂÂÂÂÂÂ will it be o/k to ring you and discuss the cost including delivery, and also if you stock the fixing cement, grout, and the sealing impregnator.
ThankÂÂÂÂÂÂÂ you again it is really nice to deal with people who care."
Geoff & Trina Green, Jan 2011
"Just a quick, and over-due, email to formally put on record our very grateful thanks for all your help in us achieving our sand-stone order.ÂÂÂÂÂÂÂ Your customer service was brilliant, and that was even before we realised that we had under-ordered!
Your patience over the months, as I dithered over the order, and wrestled with delivery problems, was wonderful - you could so easily put me down as a time-waster!ÂÂÂÂÂÂÂ AND you helped me find a way to get the slabs where we needed them!
We are very pleased with the look of the slabs (although the Arctic conditions have stopped "paving play" for now.)
I wish you and yours a very happy holiday season, and all the best for 2011."
Lynn, Dec 2010
"I am writing to say thank you very much for your help and brilliant service. The pallet has been safely delivered today exactly as scheduled."
Beverley, Oct 2010
"May I express my deep gratitude for all your help in supplying me with slates and fixings and in providing a refund on the fixings I did not use. I thought old fashioned service like this had disappeared! I will recommend you to everyone I know!! Your helpfulness and competitive pricing is outstanding!!
Thank you very very much,"
Derek Bruce, July 2010
"The stones have arrived, no problems at all. Many thanks for a prompt and professional service"
From: Darren, July 2010
"Just got the slabs and I am very happy with the total experiance I have had and will be using you again."
From: tomlandscapeart, Feb 2010